Shipping Policy

 

Thank you for shopping with Junkeycap! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for orders shipped within the United States.

Order Processing Times

Orders are handled during regular business hours, Monday through Friday, based on Eastern Standard Time (EST).

We do not process or ship orders on U.S. postal holidays, including:

  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Production Time

All items are carefully crafted and shipped directly from Vietnam. Production times vary depending on the product type:

  • Standard Items: 7–10 business days
  • Custom Products (e.g., personalized keycaps, artisan wrist rests): approximately 3–4 weeks

Shipping Time (U.S. Customers)

Once your item has been crafted and shipped, estimated delivery times to the United States are:

  • Standard Shipping: 8–15 business days

Note: Business days do not include weekends or U.S. public holidays. Delays may occur during peak seasons or due to customs inspections.

International Shipping Times (For Reference)

Although Junkeycap primarily serves U.S. customers, we also ship internationally. Estimated delivery times are:

  • Canada: 12–20 business days
  • United Kingdom / Europe: 10–15 business days
  • Australia & New Zealand: 15–20 business days
  • Other countries: 15–20 business days

Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information.
  • You can track your shipment on our Order Tracking page using your Order ID and email address.

If you encounter issues with tracking, feel free to contact us.

Shipping Restrictions

Please note:

  • We cannot ship to P.O. Boxes, military addresses, or restricted areas.
  • Additional shipping fees may apply for remote locations. If you’re unsure, please contact us before placing your order.

Lost or Damaged Packages

If your package is lost or arrives damaged, don’t worry — we’re here to help. Depending on the situation, we may:

  • Re-send your order at no extra cost, or
  • Offer a suitable resolution to ensure your satisfaction.

Please contact our support team as soon as possible with your order details.

Need Help?

If you have any questions regarding your order or shipping details, feel free to reach out:

  • Email: info@junkeycap.com
  • Response Time: Within 24–48 business hours

Junkeycap is proud to deliver handmade, high-quality keycaps and keyboard accessories with care and precision — thank you for supporting our craft!