Refund and Return Policy

 

At JunKeycap, we strive to ensure your satisfaction with every purchase. All products shipped from our warehouse are covered by our guarantee services. If you encounter any issues with the product’s stem, surface, or functionality, please reach out to us, and we’ll be happy to assist you.

Returns and Exchanges

If a product you purchased from www.junkeycap.com is found to be defective due to manufacturing issues, you may request a return or exchange within 14 days from the delivery date. To qualify for a return or exchange, the item must:

  • Be unused, free of any visible signs of wear, damage, or alteration.
  • Be returned in its original packaging, including all accessories and documentation

To initiate a return or exchange, please contact us at junstudio99@gmail.com (mailto:junstudio99@gmail.com) with the following details:

  • Your full name
  • Mailing address
  • Email address
  • Order number
  • Reason for the return or exchange request

We will send you a confirmation email once your return is received and processed. Non-Returnable Items:

  • Custom-made or personalized products are not eligible for returns or exchanges unless defective.
  • Items without proof of purchase (e.g., receipt or order confirmation) cannot be returned or exchanged.

JunKeycap will cover return shipping costs for defective or damaged products. However, if the item is not returned in its original condition, you may be responsible for any resulting loss in value.

Non-Returnable Items

  • Custom-made or personalized products are not eligible for returns or exchanges unless defective.
  • Items without proof of purchase (e.g., receipt or order confirmation) cannot be returned or exchanged.

JunKeycap will cover return shipping costs for defective or damaged products. However, if the item is not returned in its original condition, you may be responsible for any resulting loss in value.

Refunds

  • Upon receiving and inspecting your returned item, we will notify you via email to confirm receipt and inform you whether your refund has been approved or denied.  If approved, your refund will be processed, and the amount will be credited to your original payment method (e.g., credit card, debit card, or other payment platform) within a specified number of days, depending on your payment provider’s policies.

Delayed or Missing Refunds:

If you have not received your refund, please take the following steps:

  • Check your bank or payment account to confirm the transaction.
  • Contact your payment provider, as processing times may vary.
  • Reach out to your bank to verify if the refund is pending.

If you’ve followed these steps and still have not received your refund, please contact us at junstudio99@gmail.com (mailto:junstudio99@gmail.com) for assistance.

Shipping

You are responsible for covering the shipping costs for returning non-defective items. Shipping fees are non-refundable, and if a refund is issued, the cost of return shipping may be deducted from the refund amount.

The time it takes for an exchanged product to reach you depends on your location and the shipping method used.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. JunKeycap cannot guarantee receipt of returned items and is not responsible for items lost during return shipping.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: junstudio99@gmail.com
  • Address: Da Nang, Vietnam